There is a 2% charge on all credit card transactions. No charge is made for cheque or bank transfer (See Payment Options).

Price Changes

Once the price of your chosen holiday has been confirmed by invoice, we will only increase or decrease it in the following circumstances. If our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines, or their agents, and the tour operator, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports) or changes in the exchange rates used to calculate the cost of your holiday. Price increases or decreases after booking will be passed on by way of a surcharge or refund.

Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us. Paying any supplement if the alternative holiday is of greater value or receiving a refund if it is of lower value.

Although insurance (where purchased through us) does not form part of the holiday and therefore is outside the contract, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.

We will pay a refund if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please note that travel arrangements are not always purchased in local currency, or at prevailing exchange rates. Some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is later.

We promise not to levy a surcharge within 30 days of the start of your holiday. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

Travel Insurance

It is a condition of your contract with us that you have insurance cover for the duration of your trip, and that it is adequate for your needs. Details of the travel insurance policy we offer, suitable for UK residents, are shown on our website or can be sent to you by post. The insurance premium must be paid as soon as possible as cover will only begin once we receive all applicable premiums in full. Please read your policy wording carefully to ensure it is suitable and adequate for your particular needs then take a copy with you on holiday. Should you decide to arrange a policy yourself, please check carefully to ensure that it provides an equal or higher level of cover for the type of activity you will be undertaking as part of your holiday. You must give us written details (insurer’s name, policy number and emergency contact number) of this alternative policy. We do not check alternative insurance policies. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.

Passport & Visas

You will need a full 10 year passport to travel to the destinations we feature. We recommend that all children travel on full passports. For further information please refer to UK passport Service 

Some destinations also require visas. Please refer to our Travel Brief and Holiday Guides for guidance. Requirements may change and you must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to.

If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

You are responsible for ensuring that you are in possession of all necessary travel documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any destination due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Health Requirements

Information on health is contained in our Travel Briefs and the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices.

You should contact your GP or a specialist vaccination centre for specific up to date measures you will need to take prior to departure. Some medication is not recommended for certain activities e.g. Mefloquine (Lariam) malarial tablets should not be used if diving. We suggest you carry a small personnel First Aid kit including insect repellent and remedy for dehydration.

You must be in possession of all necessary health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport, into any country or to take part in any activity due to failure on your part to carry correct documentation.

For holidays in the European Economic Area you should obtain an EHIC (European Health Insurance Card), which replaced the E111, prior to departure

Medical Condition & Disabilities

If you or any member of your party has any medical condition or disability which may affect your holiday, we are happy to give you advice and to assist you in choosing a suitable holiday. Due to the nature of our activities and destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist we must, prior to confirmation of your booking, be provided with full details in writing regarding the condition or disability and any related special requirements. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given prior to booking, cancel when we become aware of these details.

If you require specific medication(s) ensure you carry a sufficient supply as they may not be available locally.

Special Requests

Where special requests eg. dietary requests, room location, bed configuration, a particular facility at a hotel or flight seat requests, are an important factor in the choice of holiday, you must advise us when the booking is made and include details on your booking form. We are happy to pass your request on to the relevant supplier but cannot guarantee that it will be accommodated. We recommend that you check dietary requests directly with the airline once your tickets have been issued.

Confirmation that a special request has been noted or passed on to the supplier will be shown on your confirmation invoice but is not confirmation that the request will be met.

We regret we cannot accept any conditional bookings and the provision of any special request does not constitute a term of your contract with us.

Changes By You Before Departure

Should you wish to make any changes to your confirmed holiday, a request must be made in writing by the person who made the original booking, or the agent. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee up to £50 per person/per booking will be payable together with any costs incurred by ourselves or charges incurred or imposed by any of our suppliers. Please note, some changes requested less than 61 days before departure may be treated as a cancellation of your original booking.

Name Changes And Transferring Bookings

Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.

You may also transfer a booking to another person, provided that the new passengers meet the requirements of these booking conditions and provided that we are notified in writing not less than 14 days before the departure date.  We will not, however, confirm such a booking transfer until all costs and charged incurred by us (including any charges and costs levied by a supplier) have been paid together with an administration charge as detailed below.  We reserve the right to require the balance of the holiday price or any other sum due under the contract to be paid before we confirm the booking transfer.  Where we do not impose such a condition, both the original passengers and the new passenger shall be responsible for the payment of any sum due to us and both shall also be responsible for obtaining any necessary travel documents.

An administration charge will be made up to £50 per person for name changes or transfers together with any costs incurred by ourselves or charges incurred or imposed by any of our suppliers

Cancellation By You

Should you or any member of your party need to cancel your holiday once it has been confirmed, you must notify us immediately. A notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Should you already be in receipt of your airline tickets please return these to us along with your cancellation request. Cancellation will take effect when the written notice is received in our office. A cancellation invoice will be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent increased charges.

A scale of charges will be payable depending when notification of cancellation is received.

More than 60 days:	Deposit Only
60 – 42 days:	30% of total holiday cost
41 – 28 days:	60% of total holiday cost
27 – 7 days:	90% of total holiday cost
7 – 0 days:	100% of total holiday cost

For those holidays with a higher non-refundable deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above. Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

It is a condition of your contract that you take out full travel insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees. Claims must be made directly to the insurance company concerned.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly (to avoid this situation see transferring bookings above)

Please note, no refunds at all can be given until we receive back from you all travel documents we have sent to you (where these have been issued.)

Changes By Us Before Departure

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these.

Most of these changes are minor. As a responsible Tour Operator if we consider them a ‘Significant Change’ we will endeavour to advise you or your Agent as soon as reasonably possible. A significant change includes a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, a change of UK departure airport, or a change of resort area or tour itinerary which we expect may have a has a significant effect on your confirmed holiday.

If we make a significant change to your holiday or we have to cancel your holiday, we will inform you or your travel agent as soon as reasonably possible before departure.  You will have the choice of accepting the changed arrangements or accepting an alternative holiday of comparable standard as we are able to offer if available (we will refund any price difference if lower value) or cancelling your holiday and receiving a full refund of all monies paid. In all cases (except where the major change arises due to reasons of force majeure*) we will pay compensation as set out below:

Period before departure within which a Significant Change is notified to you or your agent. Compensation Per Person (excluding infants)

More than 60 days:	NIL
60 – 42 days:	£20
41 – 28 days:	£30
27 – 7 days:	£40
7 – 0 days:	£50

Flights

Details of the scheduled and charter airline(s), days of operation, flight timings and types of aircraft shown in our Holiday Briefs and detailed on your confirmation invoice are for guidance only and are subject to change or  confirmation.

At the time of booking we will advise you the detail of your flight itinerary. If this is not known we will advise the likely details and update this advise as soon as it is confirmed. We will advise you of any significant change as soon as we are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

Should any changes involve a reduction in the duration of your holiday, we will offer you a refund of any applicable costs.

It is common for scheduled airlines to share flight codes between partner airlines. Where this situation arises, it is not classed as a ‘Significant Change’.

Building And Development Work

Holiday resorts and hotels continue to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

If We Change Your Accommodation

We do not control the day to day operations of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation is not available. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same destination area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and pay compensation as offered for ‘significant changes’.

If We Change Your Tour

Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Compensation will not be payable for minor alterations to the itinerary or accommodation only where there is a ‘Significant Change’.

Cancellation By Us

We start planning the holidays we offer many months in advance and whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so for any reason. If we have to cancel your holiday we will offer you:-

Alternative travel arrangements of equivalent or of very similar standard and price, if available.

Alternative travel arrangements of a lower standard with a refund of the price difference.

Cancellation with a full refund of all monies paid.

Compensation as offered for ‘Significant Changes’ will also be paid

However we will not cancel your holiday within 61 days of departure unless it is due to 'Circumstances Beyond Our Control' or where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where any minimum number of persons required to operate your holiday has not been reached. In this case we will notify you by the deadline specified in the relevant Holiday Brief. In these circumstances no compensation will be paid.

Circumstances Beyond Our Control – Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, riot, civil strife, actual or threatened terrorist activity,  industrial disputes, natural disaster, bad weather, epidemic or all similar events outside our control.

Minimum numbers

In our Price Sheets and Holiday Briefs we indicate whether a holiday is subject to a minimum number of participants for its operation. We will advise you at least 61 days before departure if minimum numbers have not been reached. You will then have the choice of booking an alternative holiday with us or changing your departure date, at the appropriate additional cost, or having a refund of monies paid.

Conditions, Conventions & Disclaimers

Many of the services which make up your holiday are provided by our suppliers. These operators provide their services in accordance with their own terms and conditions and you will be bound by them over this booking conditions as far as their services are concerned. Some of these terms & conditions may limit or exclude their liability to you, often in accordance with applicable International Convention. Where their terms are deemed invalid or unenforceable our terms prevail.

If any international convention applies to or governs any of the services or facilities included in your holiday and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your holiday.

Activity Operators may make participation dependent on you signing their ‘liability release’, ‘assumptions of risk’ and/or ‘medical disclaimer’ forms and/or provide proof of a current medical. You may be required to submit evidence of you level of experience or training in your chosen activity.

Copies of the relevant parts of these International Conventions,  terms & conditions or forms are available on request from ourselves or the supplier concerned.

Data Protection

For the purposes of the Data Protection Act 1998 we are a data controller. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party's members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.  We must pass on your personal details to the companies and organizations who need to know them so that your holiday can be provided (for example your airline, hotels, transport companies, credit/debit company or bank). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

We have appropriate security measures in place to protect the personal details you give us. Where your travel arrangements are to take place outside the European Economic Area, (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any company and/or organisation not responsible for providing any part of your travel arrangements. Where you provide us with personal details relating to any special requirements such as those mentioned above, you consent to this information being passed onto any organisation or companies responsible for any part of your travel arrangements whether in the EEA or not. If we cannot pass this information to the relevant suppliers, we cannot provide your travel arrangements.

We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing.  You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request.  Except where expressly permitted by the Data Protection Act 1988, we will only deal with the personal details you give us as set out above unless you agree otherwise.  For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.

This data protection information should be read in conjunction with H2O's Privacy Policy